Return Policy

Returns & Refunds 

At DTB Golf every wedge is built with exceptional care and attention to detail. We are committed to ensuring you are completely satisfied  with your purchase and if for any reason you are not, we are here to assist.

You may request a return within 30 days of receiving your order.

To be eligible for a refund, products must be returned in unused condition, with no signs of wear or use, in their original packaging and accompanied by your proof of purchase. As each DTB wedge is individually built to order, custom built or personalised products are non returnable, unless they arrive with a manufacturing defect or have been supplied incorrectly. 

How to request a return

To begin the returns process, please contact our team at info@dtbgolf.com - quoting your order number, list the item(s) you wish to return and the reason for your request. We will respond within  24  business hours with full further instructions. 

Refunds 

Once your  returned item has been  received  and inspected, we will notify you of the outcome. If  your return is approved, your refund will be processed to your original payment method. Depending on your payment provider, funds typically appear within 5-10 business days. 

Exchanges

At present, DTB does not offer direct exchanges. Should you require an alternative product of specification, we kindly ask that you return the original item and place a new order.

Return Shipping 

Unless an item has been supplied incorrectly or has found to be defective, the cost of return shipping remains the responsibility of the customer. For your peace of mind, we recommend using a tracked and insured delivery service, as DTB cannot accept responsibility for items lost in transit. 

Need Assistance? 

If you have any questions regarding your order or our returns policy, our team will be happy to help. Please contact us at info@dtbgolf.com and we will assist you as quickly as possible.